DMYcarts® Refund & Return Policy
At DMYcarts®, we’re committed to customer satisfaction—before, during, and after every purchase. We understand that buying psychedelic products like DMT cartridges and vape pens, and magic mushrooms online comes with a unique set of concerns. That’s why we’ve created a refund and return policy that’s fair, clear, and designed with you in mind.
Understanding the Nature of Our Products
Due to the sensitive and perishable nature of our products—and their legal complexities depending on your region—returns and refunds are handled with extra care. We use third-party shipping partners and ship in temperature-controlled decoy packaging to protect both the product and your privacy. This packaging helps maintain the integrity of your vape pens and cartridges while reducing the chance of detection during transit.
Because of this specialized method, additional shipping costs may arise, especially for international or remote-area deliveries. Please note that DMYcarts® is not responsible for any extra fees incurred during transit. However, our friendly Customer Support Team is always here to assist you in communicating with the shipping company should the need arise. These situations are rare, but we believe in keeping you informed every step of the way.
Our Refund & Return Window
We offer a 30-day return window from the date of your purchase. If 30 days have passed, unfortunately, we can no longer offer a full refund or exchange.
To be eligible for a return:
Your item must be unused, in its original condition, and in the original packaging.
We require proof of purchase or a receipt.
Products Not Eligible for Return
Due to health and safety reasons and legal limitations, the following items are non-returnable:
Perishable goods (e.g., fresh cubensis)
Opened powders
Broken or tampered packages
Gift cards
Some health and personal care items
How to Request a Refund or Exchange
To start a return or exchange:
Email us at support@dmycarts.com or use our live chat.
Include your order number in the subject line.
Specify the type of request (Refund or Exchange).
Attach photos or videos of the item and provide a detailed explanation of the issue.
Once your request is reviewed:
If approved, we’ll process your refund or provide a prepaid shipping label for returns.
After receiving your return, we’ll issue the replacement or refund within 3–15 business days.
Partial Refunds May Apply If:
The item is damaged, missing parts, or not in original condition (not due to our error).
The item is returned after the 30-day window.
Late or Missing Refunds
If you haven’t received a refund after 15 business days:
Double-check your bank or payment account.
Contact your credit card provider or bank for processing updates.
If still unresolved, reach out to us at support@dmycarts.com.
Sale Items
Please note: Sale items are non-refundable. Only regular-priced products are eligible for refunds.
Exchanges
We only exchange items if they are defective or damaged upon delivery. To request an exchange:
Contact us at info@dmycarts.com.
Send the product to:
15270 E 6th Ave Unit 1, Aurora, CO 80011, United States
Gifts
If your item was marked as a gift at purchase and shipped directly to you:
You’ll receive a gift credit for the value of the return.
Once we receive the returned item, a gift certificate will be issued.
If the item was not marked as a gift or shipped to the gift giver first, the refund will be sent to the original buyer.
Shipping Returns
To return a product, ship it to:
15270 E 6th Ave Unit 1, Aurora, CO 80011, United States
You’ll cover your own return shipping unless otherwise stated.
Shipping costs are non-refundable.
If a refund is granted, the cost of return shipping will be deducted.
For high-value items, we recommend using a trackable service or purchasing insurance—we can’t guarantee we’ll receive your returned package otherwise.
Need Help?
We’re here for you. For any questions regarding returns or refunds, please contact our support team at support@dmycarts.com.